Telephone Service Areas
A “beep” will sound when another call is coming through. Hook-flash* to put the caller on hold and automatically connect with the new caller. To alternate between the two conversations, hook-flash*. To temporarily deactivate, dial *70 before a call, listen for dial tone. Place your call. To deactivate during a call (requires Three Way calling feature), hook-flash*. Dial *70, listen for dial tone. Hook-flash* to return to the call.
Speed Calling will automatically dial your stored numbers, whether local or long distance** with a single or double digit number. Speed Calling can store either 8 (short list) or 30 (long list) numbers, depending on the option you choose. To program short list Speed Calling Dial *74 listen for 3 beeps then dial one of the eight single digit code numbers (2-9) plus the number (1+ area code for long distance numbers**) you wish to speed code. Repeat this process for each number you wish to speed code. For long list Speed Calling Dial *75 listen for 3 beeps then dial one of the 30 double digit code numbers (20-49) plus the number (1+ area code for long distance numbers**) you wish to speed code. Repeat this process for each number you wish to speed code. To change the list follow the above instructions and enter the code in which you want to change. To use Speed Calling, dial the single or double digit code followed by the # sign.
Three-Way Calling feature allows you to add a third party to your current phone conversation. Hook-flash* to put the first party on hold and dial the second party’s number. Once the call is connected, hook-flash* to connect both parties. To disconnect the last party added, hook-flash*. If one party disconnects, you can still converse with the remaining party.
Dial *69 to hear the phone number, date, and time of the last call. Dial 1 to return the call. If the line is busy, your phone will retry the number for 30 minutes. If the line becomes free within 30 minutes, you will hear a distinctive ring. Pick up the receiver to connect. Deactivate Automatic Recall within the 30 minutes, dial *89.
This feature allows your phone to continuously attempt redialing a busy number for up to 30 minutes. After receiving a busy signal, hang up. Lift the receiver again. Dial *66 plus the number you initially dialed. If the line becomes free within 30 minutes, you will hear a distinctive ring. Pick up the receiver to connect. Deactivate Automatic Callback within the 30 minutes dial *86. Note: You may program multiple numbers to ring you back. Caller ID will identify the caller.
Call Transfer allows you to call another party (whether you have placed the call, received the call or the call is local or long distance**) during an existing call, and transfer the call to a second party. To transfer a call, hook-flash* and dial the second number; when you hear the ring, either hang up to connect the two lines or stay on the line until the number connects. Hook-flash* to include the individual on hold to make a three-way call or hang up to connect the two lines. Note: Once you hang up, you cannot be reconnected to the call.
Home Intercom allows customers with multiple extensions on their phone line to call other extensions or transfer an incoming call between extensions. To call another extension, pick up your extension and dial your own phone number. When you hear a busy tone, hang up. All extensions will ring until another extension picks up, at which time you will pick up your extension and be connected to the other party. To transfer an incoming call to another extension, hook-flash* and hang up. All extensions will ring until another extension picks up to connect the transferred call.
CUSTOMER ORIGINATED TRACE
Customer Originated Trace allows you to initiate an automatic trace of the last call you received. This information can then be provided to your local law enforcement. To activate Customer Originated Trace dial *57 immediately after hanging up from the call you wish to trace. Follow the voice instructions and listen for the confirmation announcement. The number of the traced call will be recorded at Plant Telecommunications. Notes: 1.) Customer Originated Trace must be used immediately after you hang up on the call you want traced. If another call comes through or you hear a Call Waiting tone first, you will trace the wrong call. 2.) Contact Plant Telecommunications’ business office within 72 hours after completing a trace to ensure the information is kept on file. 3.) If you decide to follow-up on the matter, Plant Telecommunications will provide the number to the local authorities. 4.) This feature will not work with calls originating from long distance carriers or areas that do not provide Caller Identification service, toll free number, 900 and 976 numbers, international calls, and some cellular calls.
UNCONDITIONAL CALL FORWARDING
Unconditional Call Forwarding allows you to receive your calls from another phone. To activate, Dial *72 and the number your calls are to be forwarded to. Your calls are forwarded as soon as a voice answers the line. If the number is busy or there is no answer, repeat the steps within two minutes to activate. Calls may be forwarded to long distance numbers**. To deactivate, dial *73.
SELECTIVE CALL FORWARDING
Selective Call Forwarding allows you to forward callers from a select list of numbers to another number. To access the Selective Call Forwarding menu, dial *63 and follow the voice activated prompts.
CALL FORWARD BUSY LINE
Call Forward Busy Line will forward incoming calls to an alternative number only when your line is busy. Dial *90, listen for dial tone, and dial the number to forward your calls to. The feature is activated once connected. If the number is busy or there is no answer, repeat the steps within two minutes to activate. To deactivate Call Forward Busy Line dial *91.
DELAYED CALL FORWARDING (NO ANSWER)
Delayed Call Forwarding will forward incoming calls to an alternative number only if the call isn’t answered in a certain number of rings. To use Delayed Call Forwarding, dial *92, listen for dial tone, and dial the number (local or long distance**) to forward your calls. The feature is activated once connected. If the number is busy or there is no answer, repeat the steps within two minutes to activate. To deactivate Delayed Call Forwarding, dial *93.
CALL FORWARD REMOTE ACCESS
Call Forward Remote Access allows you to access and change your call forwarding configuration from any phone. Note: Selective Call Forwarding will not work with Call Forward Remote Access.
CALL FORWARDING WARM LINE AND HOT LINE
These features allow your phone to automatically dial a preprogrammed number if your receiver is off hook without manually dialing the number. Warm Line (30 second delay) and Hot Line (No delay). Both features are extremely useful for the elderly or handicap.
CENTRAL OFFICE CALL FORWARDING
Plant Telecommunications will forward all your calls to your pre-selected, permanent number** while keeping your established number. This is ideal if you have moved to another location.
Teen Service enables another number (up to 3 numbers) to be assigned to a one-party access line. A distinctive ring pattern allows you to determine who the call is for. Notes: All outgoing calls are only made from the primary number. 2.) Teen Service lines can have their own Voicemail Mailbox or share the mailbox used by the primary number.
CALLER IDENTIFICATION (ID)
There are three different types you can subscribe to: Calling Name Delivery; Calling Number Delivery; Calling Name & Number Delivery. Caller ID displays the name and/or number of incoming calls on a small display unit attached to your phone or on your phone set if it has Caller ID capability. Notes: Will not work with calls originating from a long distance carrier or areas that do not provide Caller Identification service, toll free numbers, 900 and 976 numbers, international calls, and some cellular calls.
CALL WAITING ID – NAME AND/OR NUMBER IDENTIFICATION
Call Waiting ID will display the calling name and/or number of the incoming call while you’re on the phone. You must have the Call Waiting and Caller ID features.
DO NOT DISTURB
The Do Not Disturb feature temporarily prevents incoming calls. To enable Do Not Disturb, dial *78, to disable Do Not Disturb, dial *79.
SELECTIVE CALL ACCEPTANCE
Selective Call Acceptance allows you to block incoming calls except from your list of pre-selected numbers. The Do Not Disturb (DND) feature must be enabled. To hear the phone numbers on your list, dial 1 and the voice instructions will follow. To enable Selective Call Acceptance, dial *64, and follow the voice prompts. Notes: 1.) Rather than waiting for voice instructions, just press 1, 0, #, or * at any time. 2.) The list you create here is separate from any other lists. You can store up to 10 numbers in your Selective Call Acceptance list.
SELECTIVE CALL REJECTION
Selective Call Rejection allows you to reject pre-selected incoming calls. To activate Selective Call Rejection dial *60 and follow the voice prompts. Notes: 1.) See “Notes” under Selective Call Acceptance for additional information. 2.) Will not work with calls originating from an area or long distance carrier not providing Caller Identification service, toll free numbers, 900 and 976 numbers, international calls, and some cellular calls.
CALLING NUMBER/NAME DELIVERY BLOCKING
Calling Name and/or Number Blocking prevents your name and/or number from being shown on the recipient’s Caller ID. To block your name and/or number on a per-call basis, dial *67 before you dial the phone number. If you have requested non-pub status on your telephone line, your name and/or number will be blocked for ALL outgoing calls you make. To remove this block on a per call basis, dial *82 before you dial the phone number to allow delivery of your name and/or number. Notes - Calling Name and/or Number Blocking will not work with calls placed to toll free and 900 numbers.
ANONYMOUS CALL REJECTION
Anonymous Call Rejection allows you to reject all calls from private or blocked numbers. To activate Anonymous Call Rejection dial *77. To deactivate Anonymous Call Rejection dial *87. Notes: Anonymous Call Rejection will not work with calls originating from an area or long distance carrier not providing Caller Identification service, toll free numbers, 900 and 976 numbers, international calls, and some cellular calls
Second lines are great to have when you are in need of an open, accessible line. You will receive a free telephone listing.
Additional listings in the white pages of your Plant Telecommunications’ directory are an inexpensive way to add roommates or home-based businesses, allowing them the ability to maintain their own identity.
A Non-Published Number will not be published in the directory nor given out through directory assistance.
A Non-Listed number will not appear in the directory but will be available through directory assistance.
Touchtone dialing allows you to dial with speed and accuracy and utilizes automated customer services.
INSIDE WIRE PROTECTION PLAN
Plant Telecommunications’ Inside Wire Protection Plan (IWP) guards you against costly service and repair fees from problems in the wiring or telephone jacks in your home – even if lightning has caused the damage.